Immediately upon signing the contract with Office Practicum one of our trainers contacts the practice/provider and begins initial communication. He/She gets to know the practice, provider/s, and staff through a thorough ‘interview’ during what is called the Implementation Process.

This interview allows the trainers to assess the knowledge and capabilities of each individual in the practice and tailor their approach and teaching so training sessions can be productive learning experiences for everyone involved.

Each trainer will remain in close contact with the practice and staff throughout the implementation, training, and post-implementation process so that both client and trainer form a relationship, and this familiarity enables quick, punctual and well-informed responses to their concerns or issues.

Each trainer, through direct consultation with the provider and staff, sets out the schedule of training times and outlines the curriculum, so the entire practice is always prepared for upcoming sessions, aware of the learning path, and their progress can be both self-assessed and assessed by the trainers as they continue to learn.

During the training hours the client has the full attention of the trainer. The client can ask any questions and discuss any issues or concerns one-on-one with the trainer. The trainer assigns tasks and milestones for the client/s to achieve through out the training process. Completion of these tasks (such as entering an established number of patients into the registry) and achievement of the milestones (such as learning how to use the scheduling module) allow the client and the trainer to monitor the success of the training process.

Training is performed through remote-connection to the trainer’s computer, via a secure Internet-connection, and over the telephone. This convenient method enables the client to connect instantly with the trainer. In the event of an emergency in the practice, or simply a busy day, training times can be postponed, cancelled, and/or rescheduled without any cost incurred for trainer’s travel expenses, and at no inconvenience to staff, provider, or trainer. This convenient and effective method also enables the trainer to schedule multiple sessions in a day, with necessary breaks between, and clients are only charged for one-on-one, productive time - no travel, accommodation, or other costs are involved.

The price of Office Practicum includes a designated number of free training hours for provider/staff. Office Practicum is an intuitive program and easy to learn and clients rarely exceed their free hours of training.

The post-implementation process involves assessment of the providers and staff in the weeks following completion of the training process. The trainers allow for a period of time to lapse during which the staff and providers have been left to establish a familiarity and workflow using the program. The trainers return to assess the use of the system, the level of comfort and confidence of all users, and the general satisfaction of the client.

This is the most important phase of the overall training process. During this process the trainers pay particular attention to the concerns and comments of staff and providers in an effort to address all issues and make the client's adjustment to, and use of the system, as successful as possible. During this process the client can request 'refresher' time with the trainer when he/she will go over any particular aspect or feature of the program that may be proving difficult to learn.

The most important, and helpful facet of the Office Practicum training process is that while it is organized and goal-oriented, it is not regimented. To impose a regimented and uncompromising schedule/curriculum on a busy staff and group of providers can prove to be unsuccessful and detrimental. Instead, the entire Office Practicum training process is individually tailored and designed to best suit the unique needs of each client. This ability to tailor and adapt the training process enables what might be a time of transition and change for providers and entire staff, to be an enjoyable and informative period of progress and productivity.